Once that's done click the Rescan button at the bottom of the Autoruns Scan Options dialog and this will start the scan again, this time let it finish. then in the Autoruns Scan Options dialog enable/check the following two options: Now that scanning is stopped, click on the Options button at the top of the program and verify that the following are checked, if they are unchecked, check them:Ĭlick on the Options button at the top of the program and select Scan Options. Once it starts, please press the Esc key on your keyboard. Under Privilege Level check the box next to Run this program as an administrator Right-click on Autoruns.exe and select Properties Note: If using Windows Vista, Windows 7, Windows 8/8.1 or Windows 10 then you also need to do the following: Please download Sysinternals Autoruns from here and save it to your desktop.
If you wish to remove the actual startup entry from the registry that it left behind you may do the following: To resolve the issue you can simply delete the support tool's file itself and that will stop it from launching on startup.
It sounds like the registry entry to launch the tool on startup to complete a repair/reinstall of Malwarebytes was left behind by the tool when it should have been removed automatically. Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file: Please attach the file in your next reply. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. You will be presented with a page stating, " Get Started!"Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.
If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
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